Payment Information

Last updated: Febraury 25, 2026

At Novora The Label, we aim to provide a secure, transparent and reliable payment experience. This Payment Information forms part of our Terms and Conditions.

1. Accepted Payment Methods

We currently accept the following payment methods:

American Express (AMEX)
Apple Pay
Google Pay
Maestro
Mastercard
PayPal
Visa

Available payment methods may vary depending on your country, device, and payment provider availability.

2. Payment Processing

Payment is due immediately upon completion of your order.

Orders are processed and prepared for shipment only after successful payment authorisation.

If a payment fails, is declined, cancelled or reversed, the order will not be confirmed or fulfilled. In such cases, you may place a new order using a valid payment method.

An order confirmation email is sent once payment has been successfully processed.

We reserve the right to refuse, cancel or limit any order in cases of:

  • Suspected fraud
  • Payment irregularities
  • Manifest pricing errors
  • High-risk transactions
  • Violation of our Terms and Conditions

3. Prices & Currency

Prices are automatically displayed in the currency of your delivery country where applicable:

Australia: Australian Dollar (AUD)
New Zealand: New Zealand Dollar (NZD)
United Kingdom: British Pound (GBP)
United States: US Dollar (USD)
Canada: Canadian Dollar (CAD)

The currency displayed at checkout is binding for the transaction.

If your bank account or payment method operates in a different currency, your financial institution may apply exchange rates and additional transaction fees. Novora The Label is not responsible for such charges.

Where legally required, prices include applicable VAT, GST or sales tax. For international deliveries, additional import duties, customs clearance charges or local taxes may be imposed by authorities in the destination country. Such charges remain the responsibility of the customer unless explicitly stated otherwise at checkout.

Prices may be updated or adjusted at any time prior to order confirmation. Once an order has been completed and payment has been successfully processed, the price will not change.

4. Secure Payment

All transactions are processed through certified third-party payment providers.

We use SSL encryption and comply with PCI DSS security standards to protect payment data.

We do not store full credit card details on our servers.

5. Refunds

Refunds are processed in accordance with our Return & Refund Policy.

Refunds are issued using the original payment method and in the original transaction currency.

Once a return has been received and approved, refunds are typically processed within 1–2 business days. Depending on your financial institution, it may take up to 5–10 business days before the funds appear in your account.

Bank charges, currency conversion differences and third-party transaction fees are non-refundable unless required by law.

6. Chargebacks & Payment Disputes

If you believe a payment was processed incorrectly, you must contact us at support@novorathelabel.com before initiating a chargeback with your bank or payment provider.

We will make reasonable efforts to resolve payment disputes promptly.

In the case of fraudulent, abusive or unjustified chargebacks, Novora The Label reserves the right to:

  • Submit evidence to dispute the chargeback
  • Recover associated administrative and banking costs where legally permitted
  • Restrict or refuse future transactions

7. Fraud Prevention

To protect our customers and our business, we use automated fraud detection and risk assessment systems.

We reserve the right to:

  • Request additional verification
  • Temporarily hold high-risk transactions
  • Cancel transactions suspected of unauthorised or fraudulent use

If this occurs, our customer service team will contact you via email.

8. Contact Us

If you have any questions about payments, invoices, or refunds, our team is here to help.

Novora The Label

Address: 37 William Street, Bathurst NSW 2795, Australia
Business Registration Number: 80637434
VAT Number: NL003474062B10

E-mail: support@novorathelabel.com

Customer Service Hours: Mon–Sat 9:00–20:00 AEST/AEDT
Response Time: Within 24 hours