FAQ

First, check your spam or junk mail folder, as confirmation emails sometimes end up there. If you still can’t find the email, please contact our support team. We’re happy to help you further.

Changes or cancellations of your order are possible up to two hours after the order has been placed. Please contact us directly and include your order number.

After this deadline, we can no longer guarantee changes or cancellations, as the shipping process may have already started. We will, however, do our best to accommodate your request.

We’re sorry for the inconvenience. Please contact our customer service or complete the return form, and email us a photo of the issue.

We will arrange a replacement or refund as quickly as possible. In this case, we will cover the return shipping costs.

We’re sorry to hear that. Please note that orders are processed within 1–2 business days and delivery may take 6–8 business days, depending on the destination.

If these timeframes have passed, feel free to contact our customer service. We’ll be happy to check the status of your order for you.

We offer free shipping on all orders.

- Australia

• DHL
• UPS
• FedEx

Our processing time is 1–2 business days (Monday to Saturday).

Orders placed today are usually processed on the next business day.

6–8 business days (Monday to Friday)

7–10 business days (Monday to Friday)

We’re sorry to hear that. Please note that orders are processed within 1–2 business days and delivery may take 6–8 business days, depending on the destination.

If this time has passed, please contact our customer service team. We’re happy to check the status of your order for you.

Yes, but delivery times may be longer during holidays. In such cases, we will inform you in advance about the expected shipping time.

We’ll keep you updated by email about the status of your order.

You can also easily track your order here: Track your order

Once your order has been shipped, you will receive a tracking number by email. This usually takes a few business days.

If there’s a problem with your shipment, we will notify you by email.

If you encounter any issues with delivery, such as:

• You haven’t received anything
  
• A product is missing
  
• A product is damaged
  
• The wrong product was delivered
  

Please contact us as soon as possible via:

• Our contact form
  
• The contact details listed below

You can return a product for any reason within 30 days of receiving it.

Returned items must be unused, unworn and sent back in their original packaging with all labels still attached.

Please request the return form by email. You must send your return shipment within 30 days of receiving your order.

Once your return request has been submitted, we will send you the return instructions by email.

Our return warehouse is located outside Australia:

Return Address:

Liu Changxing

No. 2 freight elevator on the west side of the 3rd floor, upstairs

Yuantong Express, No. 409

Suxi Yiwu Town

310000 Zhejiang, China

Please note: since our return processing takes place outside Australia, this ensures fast and efficient logistics and allows us to keep shipping costs affordable.

Also keep in mind that returning items to a location outside your own country may result in higher shipping costs and longer delivery times.

For standard returns, the return costs are the responsibility of the customer.

We will reimburse return costs in cases where an item is defective, damaged, or the wrong item was delivered.

Yes, exchanges are possible. Please request the return form by email within 30 days of receiving your order, and clearly state which item you would like to receive instead.

We’re sorry for the inconvenience. Please contact our support team by email and request the return form. Once you’ve submitted the form and sent us a photo of the issue, we will arrange a replacement or refund as quickly as possible and cover the return costs.

Once we have received and processed your return, refunds are usually issued within 1–2 business days.

Depending on your payment provider, it can take up to 5 business days for the refund to appear in your account.

For hygiene and safety reasons, certain items cannot be returned. These products are clearly marked in the relevant product descriptions.

Our full right of withdrawal, including the withdrawal form required under Dutch law, can be found on our dedicated page: Right of Withdrawal.

We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, PayPal, and Visa. All payments are processed securely through certified payment providers.

All payments are processed in Australian dollars (AUD) and displayed in AUD on our website. Shipping costs and taxes are calculated during checkout.

Yes. All payments are processed using SSL encryption. We do not store any payment information. Processing is handled exclusively by secure payment providers that comply with PCI DSS standards.

After a successful payment, you will automatically receive an order confirmation and invoice via email.

Refunds are usually processed within 1–2 business days after we have received and approved your return. Depending on your payment provider, it can take up to 5 business days for the refunded amount to appear in your account.

Refunds are always issued to the same payment method you used for your purchase. You will receive a confirmation email once your refund has been completed.

If we detect or suspect any fraudulent or unauthorised activity, we may temporarily suspend or cancel your order and contact you to verify the details.